Customer Feedback

If you would like to leave feedback or have a question please use the form at the end of this page.

Customer Comments (Most recent first)

Hi Adrian and Jenny I just want to tell you that I am thrilled with the improvement in comfort in our home in Canberra, after putting the vent covers you sold us, on the evaporative cooler vents. Thank you so much...   Regards Vicki W

High Jenny & Adrian. Would like to say a big thank you for your service. The heat savers have made a big difference, you don’t realise how much heat is lost out the Air/Con vents. The difference is surprising! I can’t thank you enough, the covers are great, unobtrusive but smart. Your service and attention to detail cannot be faulted. It was a pleasure to do business with you and I have passed that on to several others.
Many thanks you deserve continued success.    Grant D

Hi Adrian and Jenny, 
Just wanted to let you know we received our covers on Friday. 
We put them up yesterday, very easy to do, exactly as video showed.
They look fantastic, very slimline and unobtrusive.
Thanks for the excellent service from your video to measuring instructions, confirmation of measurements, update on stages of our order and such quick service.
We will certainly be singing your praises to all our friends who have evap cooling.
Cheers, 
Jeff and Mary C

Hi Jenny: Thanks for your email, the package arrived safe and sound a couple of days ago and I put the vent covers up straight away.  They fit perfectly, look great and we’ve noticed the difference already - an excellent product.    Regards Howard

Hi Adrian and Jenny,
I received your package yesterday and I must say it was well packaged. 
The Heat Saver pieces fitted perfectly and I am sure, instantly saved me $$$, so I am ahead already. Moving on, I was wondering what else could be done to improve the product – not much me thinks? My only thought was possibly some sort of ‘design’ to affix to the cover, say for in the kiddie’s bedroom. All else aside, a wonderful product and well worth the small investment. Kindest regards, Greville

Fitted.  Attractive.  Brilliant.  Thank you.  
I’ll be very interested in the next two heating bills.  Andrew

Hi Jenny, covers are really good. Many thanks for getting them to me quickly (just in time for the heating to be turned on). 
The covers are really easy to install and look good.   
Regards Sonia C

Hi Adrian and Jenny
I would like to thank you for your product and service. The vent covers are installed and I’m sure they will pay for themselves in the near future. I would not hesitate to recommend your product to family and friends.    Thank you again. Marg K

Hello Jenny.
Just to let you know the covers have arrived. They are an extremely professional looking and good quality product. Such a simple idea and very quick to fit Thanks very much!     Kind regards Dave

Hi Jenny 
Just to say the covers arrived. They all fit well and look fantastic!!
Thank you so much,
Johanna 

Hi Adrian and Jenny, 
Thanks very much, the parcel arrived at 8.53am on Thursday morning! So fast. I have now have covers installed on all AC vents. You have a great product, it's easy to install and to put on and remove the covers. 
I'd certainly recommend your product to any of my friends or family who are looking for a solution. Thanks again for dispatching so quickly.     Kind regards, John

Hi Jenny,
The covers have arrived and are installed. Many thanks for your prompt service.     Regards, Ken S

Hi Adrian 
Covers arrived Friday and all in tact, perfect fit and look good, excellent product.     Thank you. Ron and Karen P

Hi Jenny, Adrian 
Thanks for the prompt despatch of the vent covers which arrived yesterday and are up and doing the job. I'm so impressed by the quality of the product and ease of installation, and looking forward to a drop in our gas bill over the remaining part of winter, which here in Warragul is particularly cold.     Cheers Allan L

Hi Jenny, Thanks, they've arrived and they're a great little product... thanks!     :-) -john

HI Jenny, Received the covers yesterday and fitted them today. Look great and were the perfect fit. Thanks for the quick service and great product. Just what we need for the Canberra winter.     Cheers, Peter D

Jenny, Can I just confirm how pleased I am with the product you sent me. It arrived in top condition and was fairly easy to install. I am so happy with the finished product and I have also provided all the details to my daughter as she is also interested in a purchase.     Regards and thanks again ......   Graeme M

Hi Adrian and Jenny,
Thank you for sending the heatsaver covers. They Arrived on Friday afternoon. I was able to install them on Saturday. They look great and I can feel the difference with the warm air staying in the house.Easy to install and fit perfectly.     Thanks from, Peter B

Hi Adrian and Jenny
Thank you for sending the heatsaver covers. They Arrived on Friday afternoon. I was able to install them on Saturday. They look great and I can feel the difference with the warm air staying in the house. Easy to install and fit perfectly.
Thanks from Peter

Hi Guys, received the heat saver covers yesterday and the arrived on time and in good condition. Took about an hour to fit all six and they look great.
Thanks for the service and the great product. They will pay for themselves in no time.
Regards Tom & Gayle

Thanks for such a pleasant experience purchasing with your business. The product is fantastic, does exactly what I wanted.  All the best, Duane 

Perfect! Great product, great communication, very easy to install. Have recommended to family and friends. Josip

Hi Adrian and Jenny,
Thanks very much, the parcel arrived at 8.53am on Thursday morning! So fast.
I  now have covers installed on all AC vents.
You have a great product, it's easy to install and to put on and remove the covers.
I'd certainly recommend your product to any of my friends or family who are looking for a solution. Thanks again for dispatching so quickly. Kind regards, John

Heat Savers arrived safe & sound. We installed them with no problems and they look great. We are very pleased with every aspect of the transaction.   
Thanks, Rod W

Dear Jenny, Thank you for our Heat Saver order. They are up and fantastic. 
We won’t hesitate to recommend them to anyone we think could use them.
Kind Regards, Wendy C

Thank you for my delivery everything fits perfectly and easily put in place.  Great invention.  Thank you for your great service. Tracey K

Hi Jenny and Adrian. Covers arrived today. All put up. Looking very nice.
Im sure they will make a difference.
Not a good year to try them. Supposed to be our coldest start to winter in 128yrs.
Thank you both. As i said they look great.    Diane F

My mother had the covers put over the vents in her home. 
She is so happy with the difference they have made to the warmth in the rooms. 
She is also happy with how efficiently you processed and dispatched the order.

Kind regards, Lorraine

Hi Jenny and Adrian, I have just found the time this weekend to finally install my heat saver products.I just wanted to write to you to say thanks for a brilliant product.  It is beautifully made, easy to install and looks fantastic. It is a smart idea and I will singing your praises down here in Melbourne!     Cheers Andy

Hi there Jenny,
I meant to drop you a line a couple of weeks ago, soon after we installed the covers. They look fantastic.They look like they have always been there as they look like skylights. The instructions were also clear and easy to follow, and the sticker reminding us to remove the covers before using the cooler was another great thought. Once again, thanks for a great product. 
All the best.    Cheers,Trevor

Dear jenny, Thank you so much for such great service – the covers arrived on Thursday, I have put them on and they look great. For the past 10 years I’ve had a very tacky piece of cardboard covering the large grille in the lounge during winter - the new cover is fantastic and a much better look. I had tried to find covers for a very long time with no success - finally found you via Google.
Thanks again Gail C

Your vent covers arrived and are excellent. Thank you. Jane I

Thank you Jenny, that’s excellent service. I’m looking forward to the covers.
Regards, Mario M    4th May 2017

Hi, Just wanted to say, I've noticed such a difference in the house since putting in the heat savers. Cheers! Tom P, Mitcham    1st May 2017

Hi Jenny & Adrian,  My husband put up my heat saver vents today and I am thrilled with them! They look so classy and unobtrusive. You really have a wonderful product and I will be sure to say so to friends! Thanks again, Kind regards. Jacqui H    24th April 2017

Dear Jenny, Thanks so much for your great product and prompt delivery. 
It was a pleasure buying from you. Kind Regards, Sandra S    19th April 2017

Hi Jenny, thank you so much for having the heat savers sent out so quickly. Received them yesterday and had my children install them. They look great and your service was excellent.
Regards, Kelvin R
    14th April 2017

Items arrived yesterday, just finished the installation, all went well excellent product. Pleasure to do business. Best regards Richard W    12th April 2017

HELLO JENNY, THE COVERS HAVE ARRIVED - THEY FIT JUST FINE AND LOOK GOOD. 
JUST WANTED TO THANK YOU FOR YOUR SERVICE FROM INITIAL ENQUIRY THROUGH TO RECEIPT OF MY ORDER. I THOUGHT THE PACKAGING AND LABELLING WAS FIRST CLASS.
ORDERING A PRODUCT SUCH AS THIS ONLINE SIGHT UNSEEN CAN SOMETIMES BE A RISKY PROPOSITION BUT GLAD TO SAY THIS EXPERIENCE  MEMORABLE FOR ALL THE RIGHT REASONS. THANKS AGAIN, 
DAMIAN M   

Hi Jenny, Just thought I'd let you know the Heat Savers arrived yesterday and I installed them today
The most difficult part was that I realized my vents were very dirty and had to spend a bit of time cleaning them first.
Installation was very easy and while the main purpose is to reduce heat loss, they actually look so much better to look at than the vents themselves.
So thanks for a great Aussie made product
Regards, Brett G

Hi Jenny, Just wanted to drop you a line and say what a great experience we've had with you.
Your speedy response was fantastic and much appreciated.  We got the Heat Savers very quickly and the tracking number came in very handy as we were never left a card when we missed the delivery (even though we were home...)
Lastly and I guess most importantly, the Heat Savers were easy to install and I noticed a difference immediately which is fantastic!
Keep up the good work and have a good weekend :)
Cheers, Beth S

Thank you very much Adrian and Jenny.  Our Heatsaver vent covers arrived today in good order and are all installed already.  It was very easy to do and the house is now very snug and warm thank you.
Kind regards, Margaret and Arthur

I installed my son's covers the other day, they were impressed. Considering this is a brand new house they do not look even slightly out of place, they come up looking first class!... Many thanks. Regards Lyle
Thank you! It's been great dealing with you, very prompt friendly service! Look forward to them arriving.... Cheers Bec
Hi Adrian, just like to say very happy with product and also found u very helpful and quick postage definitely recommend u and your product... Craig J. Geelong.
Hi Adrian and Jenny, Thank you for the quick despatch and for your help.  Much appreciated....
Kind regards, Brenda W
Adrian and Jenny, The covers arrived yesterday and they took me less than an hour to install, no problem at all. They seem to be working fine, the house is keeping warmer inside. Thank you.... Kind regards, Ron W
Arrived today, have put them up already. They are fantastic, great job.I will keep you informed of the results.... Cheers, Hamish
Hi Adrian and Jenny, Covers arrived all good and fitted perfectly, and love them like I loved my previous set. All the best, ... Cheers Simone M
Hi Guys, Received the goods and installed over the weekend and I must say instant results. Great product…. fitted like a glove….and well-priced. Thank you again for your excellent product and great deliver service.... Regards, David and Jenny

Our Heatsavers arrived promptly yesterday arvo and I fitted them all to the vents and they’re a very neat solution to the problem.  We’re very happy with them.
One less avenue for our precious warm air to escape from….
Cheers,
David H, Rivett

Thanks for that, service has been exemplary.

Best Regards, Hayley R

Covers arrived ok. Fitted perfect thanks for prompt service

Lady at post office asked me about thee covers as shown on box, so I gave her your email address

Cheers, Maurice C

The whole process was very easy. Adrian rang just after I sent my measurements in,the cover arrived a few days later, installation was a breeze. Results are fantastic. The best buying experience I have ever had. Thank you Adrian and Jenny
Greg G, Leeton

Package arrived safe and sound.  Great instructions.  Hassle free installation. Now we are cozy.
Thanks.  Great product!
Cheers Todd and Desiree

Just a quick note to let you know that the heat savers arrived yesterday and were really easy to install.
We very much appreciated your attention to detail in the packaging and instructions, great product and service.
All the best, Jussi

I just wanted to say that I think your products are great. I’ve put my Heat Savers up and already I’ve noticed that my house is warmer. The convenience of just putting them up in winter and taking them off for summer is fantastic. I will definitely spread the word on how effective they are and how easy they are to install to anyone I know with ducted evaporative cooling.
Thank you for your prompt, clear and concise communication and super-fast delivery.
Cheers, Cath Mac

Perfect! Great product, great communication, very easy to install. Have recommended to family and friends.
J, Mt Waverly VIC

I received my order during the week and have installed them this morning.
Perfect fit & great product.
Thanks,
Paul A

Covers arrived today. Easy to install.
Very happy with product. Thanks Eileen McP.

I am ordering these for my in-laws. I had ordered the covers just last month & was amazed at how good they worked, noticed the difference the next morning as the house was 3-5deg warmer than a normal read on my temp gauge. thanks.
Bernie P

Thank you, they have arrived and I have put them in place easy! The room temp has gone up 2 degrees in less than 30 mins I can instantly feel the warmth in the rooms, it is only 10 degrees here today! 
Jennifer B, Wodonga

I have received and already installed the covers I ordered last week.  Great product, only 30 minutes to install, very simple.  
Great service thank you very much. Even gave you a plug on Facebook. 
Always have a great day. 
"The Spirit Of Life Is To Give And Share Your Spirit To Another Life"
"Carpe Diem"

Darryl O’

My Heat Savers have arrived and I have installed them.
I am delighted with your service and the quality of the goods, the house feels warmer already!
Thanks
TG, Caroline Springs

Have received them and have them up now and they are fabulous.  Thanks so much and what a good inventive idea it is.  
Anne C, Queanbeyan

Hi Jenny. Great service, they arrived today.
Have fitted one of the small ones - perfect.
Will do the rest over the weekend.
Thanks for the assistance with the fitting size and, again, the really prompt service.  Will be recommending you to friends
Ken, Amaroo

I have been meaning to thank you for your wonderful service and fantastic product.Very hard to get either now days
Thanks again, Charlie

Just writing to say thanks for the quick delivery of your fantastic product!.
They only took about 30 min to install and we could instantly feel the difference they make.
Thanks again!!
Josh M, Banks ACT.

The Heat Savers arrived. Are all a perfect fit, and were fitted easily following the instructions. It will be such a relief not having to close and open the fiddly flimsy a/c vents now.I wish I’d bought them years ago!
Thanks and regards,
Simon C, Canberra ACT

Just a quick note to say the A/C covers arrived Friday and fitted yesterday. They look impressive. Both the wife and I are very pleased (they remind me of skylights). Thanks again.
Mark B. Tumut NSW

Hi, our vent covers came today & they not only look good but were easy to fit; once I worked out how to remove the double sided tape backing without it tearing & leaving strips of paper still stuck on!
They look to be well priced so thanks for a quality well priced product.
Cheers, Ferg

The Heat Savers are one of the best purchases we have ever made.  They fitted within minutes and look fantastic.  The temperature in the house remains fairly constant now and our ducted heating hardly turns on anymore.  The other bonus we have found is that there is less noise coming into the house from outside.  Thank you, so much!
Amanda J, Narre Warren North, Vic

A very belated email to thank you very much for your excellent service.  It is always a pleasure to buy from a business which has excellent communication, speedy delivery and a great product. Thank you once again
Kind regards, Sue and Brian

Just a quick note to say thank you for your prompt and efficient service.  The Heat Savers arrived safely this morning.  Your instructions made installing them very straightforward.  They fit perfectly and are very unobtrusive.
Ken O, Canberra

Heat savers arrived and installed..a great product.
Thanks for your prompt service
Dave B, Weston ACT

My husband and I have to admit, for such a simple product aesthetically and after installing, for us it does have that WOW factor...they look great and are of course so effective.
So many thanks for your service and patient follow ups with my questions.
Regards Bernadette T

I have received the Heat Savers package and installed them. 
Thank you very much for making this product - it looks great (and I hope to see reduced heating bills!). I also found the instructions that came with it very helpful (including the little reminder sticker was a great idea).
And I would like to thank you for such prompt and efficient service. 
Trish B, Macquarie ACT

A quick note to thank you for your excellent product. We LOVE  our heat savers! It was the bain of our lives getting up the ladder at the beginning and end of every summer to open or close them as they were the worst, most fiddly, dreadfully hard to position vents in the world.Will recommend your product to everyone!
Susan & Greg, Alphington VIC

We have received the heat savers.  They are remarkable. What a wonderful invention.  I am sure that we shall save on our fuel bill now that the heat will not be going up through the vents.
Margaret & Frank.
Montmorency

I have nothing but praise for the product you have offered, the prompt delivery and a customer service second to none, well done.
Once again thank you for your great service you provided and i will be sure to recommend your product to others, Thanks
David S, Port Pirie SA

Covers have arrived. Thank you
Great idea. They are easy to put on and take off.
Giuseppe  G, Kyabram

The heat savers you supplied were installed today without problems.  They look really good and my wife is delighted by their appearance.  The vents were cleaned with sugar soap sachets, wiped dry.  They then had a light wipe with Repesol pre paint cleaner.  A good product, which our installer centred and installed well.
Michael B, Balwyn VIC

The heat savers are a brilliant idea and I will be sure to tell my friends about them.
My congratulations on such an excellent product.

Wendy P, ACT

Great product installed in no time with a major change in the temperature you can feel the draughts stop. They look great when fitted and are a snap to remove if needed. just wish we had bought them before...
Phillip, Clyde North VIC

Just a quick line to let you know we love them!! I have to turn the heater off at times as it gets too warm now lol. Best invention I've come across in a long time J
Lynda, Gooloogong NSW

Took Four days to arrive, took 45 minutes to easily install 8. Absolutely fantastic, wished I'd known about them 10 years ago when I moved into this house.  Fantastic, thanks heaps...
Helen, Broadford. Victoria

These are so good
Barbara P, Forbes NSW

Just let you know that I received the product today and fitted it all after I got home from work, great easy to fit and just what we needed. Thanks again for your speedy service.
Julius, Victoria

Just wanted to let you know I LOVE MY HEATSAVERS – they are excellent!!! Can feel the difference already!! Highly recommend to anyone!
Caz C, Parkes NSW

I received my heat savers yesterday and I just wanted to thank you very much for the quick and effecient service that you have offered.  I installed the heat savers yesterday and they were very easy to install and they look fantastic.
Thanks again.
Robert E, Dianella WA

I phoned on Friday to get a quote, the man came on Saturday and measure up and gave me a quote, they were in Sunday afternoon. Can’t beat that for service. So happy and WARM.
Dianne E, Parkes NSW

I had the heat savers installed today
I've finally found something that will cut out the drafts. It's taken years!
They look neat and attractive. Thank you also for your awesome service!
Robin F, Berri, SA

I have these and they are the most wonderful things!! & very reasonably priced. No cold draughts & the house stays lovely & warm!! Highly recommended!!! I also bought some & did my parent's place for dad's birthday present!! What do u get ppl that have everything?
Heat Savers!! So great gift idea also!
Tina M Parkes NSW
Your package arrived 60 minutes ago and I have installed all 7 covers. The product is fantastic and so easy to install - even for a 70+ year old!
Congratulations and my thanks.
David C, Melbourne, VIC
“A practical, affordable solution.  Thank you for a wonderful product and your helpful assistance adapting it to my kindergarten’s wall vents”
Sue J, Diamond Creek East PreSchool

I just recieved and installed my Heat Savers,they were easy to install and they sealed well and look great.
Only one regret, I should have put them in years ago!!! Thanks
Andrew V, Vic

Thrilled with our 6# Heat Savers
Ordered 26th  arrived 28th and installed in under an hour.
Great product great service.Thanks
      John G, Mitcham VIC

Just wanted to let you know we are delighted with heat savers and have let a number of our mates know about them.
Kris O, Tamworth

They arrived, are now in place and look great. All done within a week of placing the order.
Thanks for all your help ....... You run a very efficient service.
Andrew, Canberra ACT

Our covers turned up yesterday and 15 minutes later we had them installed. Immediately we watched the temperature rise in the house. With a hydronic heating system installed in the slab we don’t have any air blowing around so drafts and open doors are very noticeable.
Since installation we have seen a 2 degree rise in the ambient temperature with no adjustments to the settings.
Very simply thank you.. A wonderful, simple to install, cost saving device.
Cheers, Peter Bendigo

PLEASE FEEL FREE TO COMPLETE THE FORM BELOW TO SEND US A QUESTION OR COMMENT.
Or send us an email, text or even drop us a letter via regular mail :)

 

 
Name
E-mail address

Your Comment or question

 

Check this box if you don't want your comments used on our website.  
 
PROUDLY AUSTRALIAN MADE
Email:     heatsaver@hotmail.com     ~     Ph: 02 5633 9953     ~     Mob: 0435 662 104